Esnad Energy – Streamlining Logistics and Procurement Administration
Background:
Esnad Energy, a leader in oil and gas contracting, required a more efficient approach to handling their logistics and procurement administration as they expanded operations across Sudan, South Sudan, and Malaysia. With a growing volume of procurement requests, vendor coordination, and shipment tracking, Esnad Energy needed a reliable partner to manage back-office operations seamlessly.
Challenge:
Esnad Energy’s internal administrative team faced challenges due to the increasing complexity of logistics processes and procurement documentation. The company sought a solution to optimize its administrative workload, reduce errors, and ensure compliance with international standards.
Solution:
Skybound CX deployed a team of 10 experienced back-office staff dedicated exclusively to managing Esnad Energy’s logistics and procurement processes. The team worked closely with Esnad Energy to:
- Digitize and standardize procurement workflows.
- Streamline vendor communication and tracking.
- Ensure real-time updates on shipment statuses.
- Handle detailed documentation for international and local shipments.
Results:
- Operational Efficiency: Skybound CX reduced Esnad Energy’s administrative processing time by 25%, allowing the company to focus on strategic growth.
- Error Reduction: Documentation accuracy improved by 35%, minimizing delays and disputes with vendors.
- Cost Savings: Esnad Energy saved 20% in operational costs by outsourcing administrative tasks to Skybound CX.
- Real-Time Monitoring: The introduction of real-time tracking and reporting enhanced visibility across all logistics and procurement activities.
Testimonial:
“Partnering with Skybound CX was transformative for our logistics operations. Their attention to detail and expertise allowed us to focus on our core competencies while they ensured everything ran smoothly in the background.” – Esnad Energy Management
