Great Customer Service Management & KPIs
A customer service team can make or break the reputation of a business. Effective management, combined with the right Key
Seat Hosting: The Smartest Way to Scale Your Customer Support
Introduction: What Is Seat Hosting? For years, companies relied on traditional call centers or fully outsourced BPO models. But today,
The Shift from America to Egypt: The Truth About Offshoring
The Misconception of “Job Theft” For decades, offshoring has been painted in the US and Canada as a threat, a
Top Contact Center Outsourcing Services for Growing US Companies
As US companies expand and competition intensifies, many are turning to contact center outsourcing services to enhance their customer experience,